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Terms & Conditions

Restaurant Terms and Conditions

By booking with Shwen Shwen you confirm your acceptance of these terms and conditions.

Booking Policy

  • You will be directed to the restaurant’s website to make a booking via the online platform. A name, contact number and email address are required in order to make a booking. Your registration details and personal details will be held in accordance with our privacy policy (Privacy Policy - Shwen Shwen).
  • You will be required to secure your booking in accordance with the booking platforms policy, this may include by deposit or being secured with a credit/debit card.
  • [Please be aware that if you fail to cancel the booking, do not arrive or to inform the restaurant of the reduced number of guests at least 24 hours prior to the booking, we reserve the right to charge your card [£5] per person who does not attend.]
  • A booking confirmation will be provided by email.
  • We operate a maximum 2 hours seating policy, after which the table will be booked for other guests. If you would like to stay at your table for more than 2 hours, please contact us and we may be able to accommodate your request.
  • Your booking begins at the scheduled time, not at the time of your arrival. We suggest that you arrive at least 5 minutes before your scheduled time.
  • Tables will be held for 15 minutes before being released. If guests are running late for any reason, we kindly ask that you notify us as soon as possible.
  • All food and drink prices provided are inclusive of VAT.
  • A 12.5% discretionary service charge will be added to your final bill. The service charge can be removed at your request.

Cancellation Policy

  1. If you wish to cancel your booking, please contact the restaurant as soon as possible. Depending on when you cancel your booking and the size of your group.
  2. If there are any changes to the number of guests in the booking, we ask that you notify us no fewer than 24 hours before the booking.
  3. We reserve the right to cancel a booking without any liability to you. We will notify you of a cancellation.

For groups

  1. For group bookings (6 or more), please contact the restaurant directly so your requirements can be discussed.
  2. [For group bookings we may require you to submit a pre-order in advance of your booking.]

Food safety and allergens

  1. Guests should always advise the restaurant of any special dietary requirements, including intolerances and allergies when making the booking, upon arrival and when placing an order.
  2. Allergen labels are clearly displayed next to the dishes on the menu, however, these should not be considered as any form of guarantee.
  3. Ingredients used in the dishes can be manufactured in factories which handle other allergens. For this reason, allergen traces may be present in dishes.
  4. We cannot guarantee that any of our dishes are free from allergens due to cross contamination, human error, the manufacturing process or otherwise and do not accept any liability in relation to this.
  5. The kitchen will take all reasonable precautions to reduce the risk of cross contamination.
  6. Guests with severe allergies are advised to assess their own level of risk and consume dishes at their own risk.
  7. We are unable to provide baby food and unable to heat baby food or milk.
  8. No food or beverages except those purchased and supplied in the restaurant may be consumed on the premises.
  9. If you are having a party at the restaurant or are a group celebrating and would like to bring your own cake, please inform the restaurant at the time of booking so that this can be considered by the restaurant and if possible, to provide approval.

Special Requirements

  1. If you or any member of your party have any special requirements please contact the restaurant to discuss your requirements and agree whether these can be accommodated.

Purchase of products

  1. In our restaurant we may offer various products for sale such as sauces, drinks, gift boxes and recipe books. Any purchases of items are in addition to the charge for the meal and any service charge.
  2. If you change your mind about a product, you must return the product no later than 14 days after the day you purchase the product.
  3. To let us know you want to change your mind contact the restaurant using the details below or visiting in person.
  4. Products are to be returned in accordance with out returns policy (Returns Policy - Shwen Shwen). Where a product has been purchased in a restaurant the item can also be returned to the restaurant in person.
  5. You can:

return the product to the restaurant. You will need proof of purchase and the card you paid with; or

send the product back to us in accordance with our returns policy (Returns Policy - Shwen Shwen).

We may refuse your refund if you have used or damaged the product.

If the refund is accepted and your product is returned to the restaurant, we will initiate the refund whilst you are in the restaurant. Where the product has been sent back to us returns are processed in accordance with our returns policy (Returns Policy - Shwen Shwen).

Complaints

If you have a complaint, please contact us and we will do our best to resolve any problems you have with us or our products.

Governing law and jurisdiction.

These terms, and any dispute or claim arising out of or in connection with it, shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with them.

Contact us

If you have any questions about your booking or visit, please contact us by hello@shwenshwen.com or 07984259886.